Page 10 - Clinical Strategy 2024-2029
P. 10
Theme 2:
Service delivery
Our Clinical Services deliver a resilient
financial performance, strong client
attraction and retention, a working
culture that retains the best teams
all underpinned by a physical and
technological infrastructure that leads
the sector
To achieve this we will:
Lead a sector-wide process to defi ne
and benchmark key fi nancial and
operational performance measures
for teaching hospitals, collaborating
externally where appropriate, and
ensuring data is used to inform
operational decisions
Implement and optimise technology
to support effi cient operational
processes and enhance the client
journey including extending our use of
Front of house customer service at Beaumont Sainsbury Animal Hospital
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