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Dog and cat pet Consultations

If your pet has not been seen by us before, or you are a referral client for specialist appointments, please call the hospital on 0207 387 8134 so that we can ensure we collect all of the important information needed ahead of your booking with the vet.

Exotic Pet Consultations

Like many organisations, we are adapting our processes, so we can balance the needs of our clients’ We are now pleased to offer online booking for consultations

Online appointment booking is available for all existing exotics first opinion clients.

No need to phone - just pick the time, date, and vet that suits you and your pet!

At present, this service is not available for dog and cat clients.

How far in advance can I make an online vet appointment booking?

Diary slots can only be scheduled 3 working days in advance (i.e.: if you require an appointment sooner– please call us on 0207 387 8134)

What do I need to make an online booking to see my vet?

We will need your phone number and email address

Pre-payment is required to secure a consultation using a debit card, credit card, Apple Pay, or Google Pay. We cannot accept American Express.

What does my online booking price include?

The online booking price is a £55 deposit which is taken off your consultation fee. Deposits are refundable up to 48 hours in advance of the appointment. Deposits are not refundable for missed appointments or cancellations with less than 48 hours notice.  Any additional treatment will be discussed with you during your consultation.  We ask that you settle your remaining balance being at the end of your consultation.

How will I know if my online vet booking has been successful?

You should receive confirmation of your booking to your email address – please check your ‘Junk’ folder in case it has been diverted in error

Can I book online to see my vet at the weekend?

Yes.  All diary slots can only be scheduled 3 working days in advance (i.e.: if you require an appointment sooner– please call us on 0207 387 8134) so bear this in mind if you require a weekend booking. 

Can I cancel my vet appointment using the online system?

In the confirmation email you receive there is information re. cancelling or rescheduling your appointment, in order to organise a refund of your deposit, you will need to contact us on 0207 387 8134

I have an issue with my online vet booking, who do I contact?

Please call our team on 0207 387 8134  and email us on beaumont@rvc.ac.uk with the words ONLINE BOOKING QUERY in the subject line

Please note that we can only respond during our normal office opening hours which are: